GenZ Kawlo doesn't use email/password sign-up — your account is tied to your device and phone number instead. Because of that, account deletion is handled by our support team on request, rather than a self-service button in the app. This page explains exactly how to request it and what happens to your data.
How to Request Deletion
- Message us on WhatsApp or email (contact details below) from the same phone number registered on your account, if possible — this helps us confirm it's really you.
- Say: "Please delete my GenZ Kawlo account and data."
- Include your full name and the phone number you registered with, and your referral code if you know it (found in the app under Referrals).
- We will confirm your identity and process the deletion within 7 business days, and confirm back to you once it's done.
What Gets Deleted
| Data | What happens |
|---|---|
| Name, phone number, favorite subject | Permanently deleted |
| Device identifier / app account | Permanently deleted |
| Referral code & referral history | Permanently deleted |
| Purchase / subscription history | Permanently deleted, except where we're legally required to keep payment transaction records for financial/tax compliance |
Please note before requesting deletion:
- Any unlocked subjects and downloaded past papers on your device will no longer be usable once your account is deleted, since access is tied to your account.
- Any unwithdrawn referral coins/earnings in your account will be forfeited once deletion is processed. If you have a pending balance you want to withdraw, please do that in the app before requesting deletion.
- Deletion is permanent and cannot be undone. If you register again later, you'll start as a brand-new account with no history restored.
Contact Us to Request Deletion
For details on what we collect and why, see our Privacy Policy.